Privacy Policy

Last Updated: 27th June 2025

This Privacy Policy outlines how EM Therapy (“we”, “our”, “us”) collects, uses, and protects any personal information that you provide when using our website, Sports Massage and Injury Management Leeds .

We are committed to safeguarding your privacy. Should we ask you to provide certain information by which you can be identified, it will only be used in accordance with this policy.

1. Information We Collect

We may collect the following personal data:

Name
Contact information, including email address and phone number
Information relevant to bookings or enquiries
Health or therapy-related information voluntarily submitted via contact forms
Website usage data (via cookies and analytics)

2. How We Use Your Data

We collect this information to:

Respond to your enquiries
Manage bookings or appointments
Provide therapy or wellness services
Comply with legal and professional obligations
Improve our services and website performance

3. Legal Basis for Processing

We process your data under the following legal bases:

Consent (when you contact us or submit a form)
Contract (when you book or attend a session)
Legal obligation (e.g., maintaining records for insurance or regulatory compliance)
Legitimate interests (e.g., improving our website)

4. How We Store and Protect Your Data

Your data is securely stored using password-protected systems and encrypted platforms where applicable. We retain personal data only for as long as necessary to fulfil our legal and professional obligations.

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share it with:

Professional advisors (e.g., insurers or legal counsel, where necessary)
Service providers (e.g., booking platforms, email software)
Regulators or authorities if legally required

All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your data (where applicable)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies and Analytics

Our website may use cookies to analyse traffic and improve user experience. You can manage or disable cookies via your browser settings.

8. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of other websites and recommend reviewing their privacy policies separately.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in legal requirements or our services. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

EM Therapy
Email: hello@em-therapy.com
Website: Sports Massage and Injury Management Leeds